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Email etiquette...Copyright 2004 Richard GradyWhen dealing with people/businesses on the Internet, it will benefit you to remember the following tips. They are all based on my own experiences but I am sure they apply to every online business: 1. When replying to emails, include a copy of any previous emails, don't just send a new one. I can receive 50 emails a day that need a reply and I simply cannot remember every single 'conversation' with every single person. 2. If you have a problem/complaint, then of course, email for assistance. But be polite - don't start off with an abusive email (you can send that later on if you don't get the help you require!). 3. Simple words like 'please' and 'thank-you' take a second to type and mean so much. If you want someone to give you free advice, then use these words - you are more likely to get what you want. 4. If someone takes the time to give you free advice, then take the time to thank them. I get emails everyday asking for assistance on all manner of topics - selling on eBay, buying from wholesalers, setting up a website etc. I don't get paid for giving my advice and it is amazing how many people can't even be bothered to say 'thank-you' after I have helped them. 5. Allow 24 hours for a response to your email before sending a second one chasing a reply. Not every business has 24 hour email support. For example, I reply to most emails within 2 hours but I do have to sleep and sometimes I even turn my PC off for a few hours! 6. Remember that the email system is not 100% reliable - sometimes emails just don't make it to the recipient. If someone says 'I didn't receive your email', they may well be telling the truth, so give them a second chance before losing your cool. 7. And finally, if your enquiry relates to a particular product always include details of which product you are referring to. For example, I sell over 20 different digital products from 7 websites but regularly get emails that simply state 'I have paid for my eBook but didn't get it'. Which eBook? How did you pay? What is your name? When did you buy it? What email address did you use when you made the purchase? C'mon, gimme a clue! If you run a web business, I am sure the above points will hit home. If you don't run a web business, please bear them in mind for when you are dealing with someone that does :-) About the author: Richard Grady has been helping ordinary people earn online since 1998. He writes a free newsletter which is published every two weeks. To subscribe (and claim your free gifts), visit: http://www.thetraderonline.com/newsletter.html Circulated by Article Emporium M.odern D.ay S.lavery?! In todays economy we are programed to believe that we have to find a good job, kiss up to the "master" and retire in 40 years. The majority of the population has a 9 to 5 job and hate it. They wake up, go to work, punch in, punch out, take a smoke break, and back to work.... All The Comforts Of Home - Or Home Office! Copyright 2004 Diane Hughes With the continued explosion of small business startups these days, home office setups are becoming more and more of an issue. You need all the standard equipment of a brick and mortar business, but can you afford them? And does it really make a d... How to Trade E-currency Copyright 2005 Timothy Rohrer When referring to e-currency, most people immediately think of the FOREX market. The truth is there is a new form of currency trading that is sweeping across the internet and making millions of people wealthy. What is this new wave of e-curren... Building Websites with Articles Copyright 2005 Richard Keir I've been blogging occasionally over the last two months about my ongoing experiment with writing articles. This is a super hot topic lately with the changes going on at Google and Yahoo that are impacting many websites and basically freaking peop... Email etiquette... Copyright 2004 Richard Grady When dealing with people/businesses on the Internet, it will benefit you to remember the following tips. They are all based on my own experiences but I am sure they apply to every online business: 1. When replying to emails, include a ... New Google Blog Search is Great Marketing News for Business Podcasts, Blogs and RSS Feed Publishers Copyright 2005 Rodney Rumford Google just introduced Blog Search in beta yesterday. This new search function allows for you to search the internet for Blogs, Podcasts and RSS feeds. You simply type in your keywords and it will show you results that have come from these sourc... Shoppers Find Luxury More Affordable Online (ARA) – If you've been anywhere near a mall on a weekend, you can't help but notice the crowds. The parking lots are packed and there seem to be people everywhere. Gay Reese of Scottsdale, Ariz., used to be one of the faces in the crowd, but not anymore. She's now among t... Effective Marketing for the Business Owner Requires Repetition, Measurement, and Targeting Copyright 2005 Terry Strom Marketing is all about repetition, tenacity, monitoring, fine-tuning and focus on your target market. Many business owners send out one or two advertisements and don't get the response they wanted; therefore they stop that advertisement and move o... 10 Proven Ways to Multiply Your Sales 10 Proven Methods To Multiply Your Sales 1. When you make your first sale, follow-up with the customer. You could follow-up with a "thank you" email and include an advertisement for other products you sell. You could follow-up every few months. ... How to leverage the Internet in MLM Copyright 2005 Steve Lowell Most people who try to leverage the Internet to build their MLM business wake up to the rude awakening that Network Marketing in the Internet age requires a whole lot more than just having a web site. Your marketing system should fulfill fo... Relationships Are The Key To A Network Marketing Business While it is true that heavily branded websites like amazon.com are household names and carry an implied trust with visitors, the vast majority of websites are not well known and are found and visited as a result of searches performed with search engines. In the... Custom Web Site Design Strategies Copyright 2005 Nathan Sire Web site design has certainly, in the past decade, evolved tremendously. More clients now are demanding custom design, as opposed to the 'cookie cutter' sites of yesteryear. Where once there existed a limit as to the types of fonts used, th... The Zoo Keeper And The Monkeys Did you ever watch the Zoo Keeper working in the monkey enclosure? I can recall watching the Zoo Keeper when he was sweeping out the big monkey enclosure. He was industriously sweeping up dead leaves and twigs and the rest of the litter the monkeys had made and he was t... Why Branding Is Vital For Your Home Business Success On a hot Sunday afternoon when your body fluids have been drained dry by the scorching sun, which would you rather order? Coca Cola, or Jeebejus Sweet Soda? The answer is as clear as it is universal. The more established brand would be chosen almost every time. This is ... The Five Step Formula For Getting Prospects to Call You Copyright 2005 David Frey Are you tired of prospecting for new business? Are you sick of networking, begging for referrals, or spending a small fortune on advertisements that produce little results? Wouldn't it be nice if you could just sit down at your desk ...
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